Survey of parents to children receiving care at district psychiatric services for children and young people. National results.
During the autumn of 2006 the Norwegian Knowledge Centre for the Health
Services conducted a survey of the next-of-kin of children and adolescents receiving
outpatient psychiatric service. In total, 7906 next-of-kin responded to questions about their experiences with the service. The survey had a 46% response rate and
representativeness was satisfactory. Three reports are available; the present report
with main results, a methods report, and a report describing results by institutions.
Next-of-kin report mainly positive experiences with the outpatient service. The
results are aggregated in three main dimensions describing therapists, information/
involvement, and outcome. On a scale from 0 to 100, where high scores are
favourable, national level results varied from 59 for information/ involvement to 75
for therapists. For outcome the score was 72.
The results varied among topics that were not included in the dimensions. For
example: 43% answered that they waited too long or far too long for the service;
65% answered that the number of consultations offered were appropriate; and, 47% perceived to a large or very large extent that the co-operation between the therapists and other organisations was good.
Scores were generally positive across all of the Regional Health Authorities and the
differences between the regions are small. The Eastern Region scored significantly
higher than the mean of the remaining regions on the therapist and information/
involvement dimensions. Scores for the therapist dimension for Central Region were
significantly lower than the mean of the remaining region. There were few
statistically significant differences when comparisons were made at trust level.
The results varied between the different outpatient clinics for all the dimensions. The
largest variation was for information/ influence, with a score range from 48 to 68.
However, there were few statistically significant differences between single
outpatient clinics and the national mean for the three dimensions.